TMG provides training to regulators on key digital regulation and ICT topics

Arlington, VA – TMG routinely develops and participates in training and capacity-building programs for clients in the public and private sectors. In late 2021, we led sessions on consumer affairs in a digital era for two ITU regional training programs and continued a project assisting Palau’s communications regulator on multiple ICT-related subjects.

As part of the ITU-Saudi Arabia Digital Regulation Training for the Arab Region, TMG led the consumer affairs session, focusing on the importance of consumer protection and consumer empowerment in a digital environment and the roles of regulators and international bodies in the consumer support framework. We highlighted specific consumer issues, such as traditional issues of quality of service, contracts, billing, and complaints, as well as emerging issues linked to digital products and services. The training was open to participants from Algeria, Iraq, Jordan, Kuwait, Morocco, Oman, Qatar, Saudi Arabia, Sudan, and Yemen.

As part of the ITU’s Consumer Protection in the Digital Age, Data Privacy and Protection webinar for Pacific Island countries, TMG led the discussion on consumer information, protection, and rights in terms of laws, regulations, and guidelines around the world. Participants included regulatory authorities from across Pacific Island countries, including Fiji, Kiribati, Marshall Islands, Micronesia (FSM), Nauru, Papua New Guinea, Samoa, Solomon Islands, Tonga, Tuvalu, and Vanuatu.

TMG is also currently advising the Bureau of Communications of Palau in developing a package of regulations to promote competition in the telecommunications market, implementing spectrum management and field measurement tools, developing the Bureau’s budget and associated fees, and providing capacity building to the Bureau’s staff. This project includes conducting in-depth training and capacity-building exercises for the Bureau of Communications and operators to clarify the proposed regulations on spectrum management and licensing, telecommunications networks and service licensing, interconnection and access, numbering management, and telecommunications equipment certification. These capacity-building sessions identify the relevant provisions in the draft rules and identify how the various stakeholders will be impacted, including transition provisions.

About TMG

TMG (www.tmgtelecom.com) provides customized assistance to a variety of clients in the ICT sector, including current projects enabling innovative technologies such as 5G, submarine cables systems, satellite broadband, over-the-top services, next generation Wi-Fi, and the Internet of Things. Our engagement on contemporary issues leverages nearly 30 years of experience across more than 100 countries advising private and public sector clients on matters including broadband plans, mobile services, and rural connectivity. TMG’s staff develops legal, regulatory, managerial, economic, and technical strategies focusing on issues related to broadband and ICTs, legal and regulatory reform, market analysis, licensing and tenders, and spectrum planning and management. The TMG team is well-known by stakeholders worldwide for its expertise and for delivering thoughtful strategies, detailed reports, sector insights, and capacity-building programs.